Return Policy

Return and Exchange Policy

Proof of purchase is required for all returns. Returns will not be accepted without a receipt or online order confirmation. Food and treats guaranteed up to 90 days from the original date of purchase. We do not accept returns on open supplements. All other items may be returned if unused and in resalable condition. Upon receipt of returned goods,Pawority, will issue a full refund with a valid printed or electronic receipt if the item is returned within 30 days from the original date of purchase. Items returned after 30 days but within 60 days of the original purchase date may be returned for customer credit only.

Online purchases can be returned to our warehouse via pick up by our Pawority Delivery Driver at a restocking/pick up fee of $5.99.

To return your online product purchase, please email us at info@pawority.ca with your name, date of purchase, receipt number and the defects you have found with the product supplied.

Your return must include the original order number written on paper attached on the outside of your return package or provided to the delivery driver when picked up. Please make sure this order number is written somewhere easy to locate or provided directly to the delivery driver.

If you receive a refund, the cost of return shipping will be deducted from your refund ($5.99). Depending on your banking institution, your refund will be credited back to your original payment method(s) in 5-7 business days.

Rejected or Cancelled Orders

Pawority reserves the right to reject and/or cancel and order at anytime and for any reason. If your order is cancelled by Pawority, Pawority has no obligation in fullfilling your order and you have no obligation to pay for your order. If Pawority requires additional information or verification in order to process or delivery your order you will be contacted via email, text message or phone provided during the order process and/or linked to your customer profile. Examples that may result in an order being rejected or cancelled, include but are not limited to:

Limitations on the quantities of available products;
Errors regarding product information;
Errors regarding product pricing;
Recalled products;
Incorrect or apparently fraudulent payment information;
Your order is made for delivery outside of our delivery service area.

Please do not send your purchase back to the original manufacturer.

For any additional questions on this Delivery and Return Policy, please email info@pawority.ca

TO ORDER PET FOOD TO YOUR DOOR VISIT OUR SISTER SITE AT WWW.PAWORITY.CA